Company Profile :
Our Client is a leading global provider of consulting, outsourcing and investment services, with more than 25,000 clients worldwide. It helps clients design and manage health, retirement and other benefits and optimize human capital. The firm also provides customized administration, technology and total benefit outsourcing solutions. Their investment services include global leadership in investment consulting and multi-manager investment management.With global network of 18,500 employees, based in more than 42 countries, ensures integrated, worldwide solutions. Has been operating in India for the past 5 years in 5 metro cities including Delhi/NCR.
Position : Production Support Analyst / Sr. Production Support Analyst
Years of experience : 2 - 4 Yrs.
Job Location : Gurgaon
Responsibilities:
· Support custom and third party applications on a global scale for Mercer offices
· Provide user support to Mercer colleagues; respond to detailed queries from users on the operation of the application
· Schedule, monitor and report on batch processes and interfaces
· Resolve technical issues and co-ordinate with MCIS support groups and software vendors
· Assist the Systems Engineering group in maintaining a stable middle tier environment
· Monitor interface and batch including scheduling and reporting
· Follow-up and communicate with users to ensure satisfactory problem resolution
· Monitor the MCIS Production Support hot line, as well as, group mailbox for issues, incidents which needs prompt attention
· Support Oracle Financials (AP, GL, AR etc), Mercer’s billing and time keeping applications, and other in-Âhouse developed systems and third party software.
· Provide analytical support in an effort to integrate and optimize processes and enabling systems across the organization Monitor, identify and raise issues related to server performance, reboot etc Perform activities and tasks related to month-end process Respond to production issues, production changes and project timelines in a timely and professional manner Evaluate documented resolutions and analyze trends for ways to prevent future problems Perform Daily Checks of systems and applications across various platforms
If interested, send your CV in word attachment with following details to
trimi@vanassociates.com
